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We are happy to assist you and manage all your requests for return and/or exchange!

From the day you receive your item, our return policy is valid for 14 days.

Item(s) purchased on Carrefourjordan.com can be returned and/or exchange either by pickup or directly in Carrefour hypermarket/City Mall.

Please ensure that returned item(s) are supplemented with your order confirmation, a copy of your delivery note along with all accessories and free of charge gifts.

If you have received an item(s) that is defective (e.g. delivered with ripped or missing parts, or other damage) it may be returned for a replacement or full credit upon approval.

Please remember:

The item(s) should be in its original and unopened packaging, along with the corresponding original order confirmation, delivery note, accessories and free gifts.
For a pickup service, delivery charges may apply.

For further information, please do not hesitate to contact us. We’ll be happy to serve you.

Our Returns and Exchanges promise:

  • 14 Days Returns
    From the day you receive your item, our return policy is valid for 14 days.

  • Easy Returns and Exchanges
    You can visit us in any Hypermarket in the Jordan.

  • Get a refund
    If the item is defective on delivery* (upon approval of after sales service).



Frequently Asked Questions (FAQs)

In-Store Refund Policy
Our promise

Q. Our general return policy
You can return an item upon approval within 7 days of purchase.

Q. What do I do if an electrical product I've purchased is damaged?
Please visit your nearest store customer service desk for personalized service. We will assist you.

e-Store Return & Refunds

Q. Which documents do I need to bring to store for a refund or exchange?
The order confirmation and the delivery note are both mandatory for any refund or exchange to be proceeded.

Q. What is your Returns and Refund policy?
Our return policy is a One Week Exchange and/or Refund upon approval.
If for some reasons, you are not satisfied and you wish to return your purchase, you will need to reach our customer service on 065000015 or email us at [email protected]. We'll be happy to serve you.

Q. What if I have receive a defective product?
Defective items (e.g., items delivered with ripped or missing parts, or other damage) may be returned for a replacement or full credit upon approval.  They must be reported within 7 days from the date of reception of the item. Please e-mail us at [email protected], or reach our customer service on 065000015 as soon as possible. We'll be happy to serve you.

Q. Can you pick up my item for refund?
Yes, we can arrange this for you. Note that the delivery charge might be deducted in some cases.  Please e-mail us at [email protected], or reach our customer service on 065000015 as soon as possible. We'll be happy to serve you.

Q. Can I get a refund for a Downloadable item?
Please e-mail us at [email protected], or reach our customer service on 065000015 as soon as possible. We'll be happy to serve you.